How can we help you?
Find answers to common questions or get in touch with our support team
Email Support
Get help via email
Documentation
Browse our guides
Video Tutorials
Watch step-by-step guides
Quick Links
Frequently Asked Questions
How do I connect my Instagram account?
You can connect your Instagram account in three ways: 1) Use our Direct Login feature (recommended) - just click 'Connect with Direct Login' and follow the prompts. 2) Use the SocialOra Chrome Extension - install the extension, go to Instagram, and click 'Grab Instagram Session'. 3) Manually enter your cookies in Settings > Instagram Accounts.
Is my Instagram account safe?
Yes! We use enterprise-grade encryption to protect your Instagram session cookies. All data is stored securely with row-level security policies. We never share your credentials with third parties, and you can disconnect your account at any time.
Can I use multiple Instagram accounts?
Absolutely! You can connect multiple Instagram accounts to your SocialOra workspace. Each account is managed separately, and you can switch between them easily from the Settings page.
How does the AI automation work?
Our AI Studio allows you to create automation rules based on keywords, message types, or user behavior. When a message matches your rules, the AI can automatically respond using templates you've configured. You can review and approve responses before sending, or enable fully automated mode.
What are the rate limits?
Rate limits depend on your subscription plan. Free plans have lower limits to prevent abuse. Paid plans include higher limits. We also implement intelligent rate limiting to ensure compliance with Instagram's policies and prevent account suspension.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time from your account settings. Your subscription will remain active until the end of your current billing period. You'll continue to have access to all features until then.
What happens if my Instagram account gets suspended?
If your Instagram account is suspended, you'll need to resolve the issue with Instagram directly. Once resolved, you can reconnect your account to SocialOra. We recommend following Instagram's Community Guidelines and using our rate limiting features to prevent suspensions.
How do I export my data?
You can export your data at any time from Settings > Data Export. This will include all your messages, campaigns, contacts, and account information in a machine-readable format.